Terms and conditions

1. Provider

The website italianoinside.it (the “Website”) is operated by Roberta Napoli (the “Provider”), [address], Italian VAT no. 13477710019, email info@italianoinside.it. The Provider operates under the Italian flat-rate tax scheme (regime forfettario).

2. Scope

These general terms govern the sale, through the Website, of the services described in section 3 to anyone who buys them (the “Customer”). By making a purchase, the Customer confirms having read and accepted them. Consumer protection rules apply only to Customers who buy for purposes outside their trade or profession.

3. Services

• One-to-one online Italian lessons on Google Meet, lasting 50 minutes.
• A trial lesson lasting 50 minutes, which each Customer may buy only once.
• Packs of 5, 10 or 15 one-to-one lessons.
• Group conversation workshops, lasting 90 minutes.

To take part in lessons and workshops, the Customer needs a stable internet connection and a device with a microphone.

4. Prices

Prices are shown in euros on the Website and do not include VAT, which is not charged under art. 1, paragraphs 54–89, of Italian Law 190/2014 (flat-rate scheme). Orders above €77.47 are subject to a €2 stamp duty, payable by the Customer. The total amount due is always shown before the order is confirmed.

5. Orders and payment

Payment can be made by card (via Stripe), PayPal or bank transfer. The contract is concluded when payment is received; from then on, the lessons purchased are available in the Customer’s personal area.

For bank transfers, the order remains pending for 3 days. If payment is not received within that period, the order is cancelled. Lessons paid by bank transfer can only be booked once the Provider has confirmed receipt of the payment.

The Provider issues an invoice for every purchase and sends it to the Customer by email.

6. Pack validity

Each pack is valid for 3 months from the date of purchase. Lessons not used by the expiry date are not refundable, without prejudice to the right of withdrawal under section 8.

7. Booking and rescheduling lessons

• Lessons must be booked at least 24 hours in advance.
• A booked lesson cannot be cancelled, without prejudice to the right of withdrawal under section 8. It can be rescheduled up to 8 hours before it starts, with no limit on the number of changes.
• Within 8 hours of the start, the lesson can no longer be rescheduled. If the Customer does not attend, the lesson is deemed to have taken place.
• If the Provider needs to move a lesson, the Provider notifies the Customer by email and agrees a new time with them; the lesson is not lost.
• If a lesson does not take place for reasons attributable to the Provider, it is made up on an agreed date.

8. Right of withdrawal

A Customer who is a consumer may withdraw from the contract within 14 days of purchase, without giving any reason (art. 52 of the Italian Consumer Code, Legislative Decree 206/2005). To withdraw, a clear statement sent to info@italianoinside.it is sufficient.

If the Customer asks to book and take lessons during the withdrawal period, they confirm this request by ticking the relevant box at payment. In the event of withdrawal, lessons already taken remain payable and are charged at the per-lesson price of the pack purchased; lessons not yet taken are refunded. [To be confirmed with the accountant: how lessons taken are counted, and refund of the stamp duty.]

The refund is made within 14 days of the withdrawal notice, using the same payment method used for the purchase.

9. Workshops

• The price of a workshop is €10, payable at sign-up. Workshops cannot be paid for with lessons from a pack.
• Each workshop runs with a minimum of 3 and a maximum of 6 participants. The recommended level is shown on each workshop’s page.
• Sign-up closes 24 hours before the start.
• If the minimum number of participants is not reached 24 hours before the start, the workshop is cancelled and the Customer receives a credit for another workshop or, on request, a full refund.

[To be confirmed with the accountant: right of withdrawal for workshops with a fixed date.]

10. “Invite a friend” programme

From their personal area, the Customer can share a personal invitation link. When an invited person buys their first pack of 5, 10 or 15 lessons, the Customer receives 1 free lesson, valid for 3 months. Buying only the trial lesson does not qualify. If the invited person’s purchase is refunded, any unused free lesson is withdrawn.

11. Governing law and jurisdiction

These terms are governed by Italian law. For disputes with a Customer who is a consumer, the courts of the consumer’s place of residence or domicile have jurisdiction.

12. Changes

The Provider may change these terms at any time. Each purchase is governed by the terms in force on the date of purchase.

In the event of any discrepancy between the Italian and English versions, the Italian version prevails.